User agreement

1. About this agreement

This user agreement is a contract between you and Chapta Limited ("Chapta", "we", "our" or "us"). It applies when you create an account or use our website, the Chapta web app, the Chapta app for school staff or the Chapta Parents app (together, "Chapta").

By creating an account or using Chapta, you agree to this agreement. If you don't agree, please don't use Chapta.

2. Who can use Chapta

Chapta is built for schools, their staff and the parents and guardians of their students. To create an account you must:

• Be at least 18 years old, or the age of majority where you live
• Give us accurate information about yourself and keep it up to date
• Have the authority to act for your school if you register a school or manage it in Chapta

Students don't hold Chapta accounts. Their records are kept by their school and shared with the parents and guardians the school links them to.

3. Your account

You are responsible for your account and for everything done with it. Keep your password private, don't share your account with anyone, and tell us straight away if you think someone else has used it.

You can sign out every other device from your account at any time. If you lose access to your email address, contact your school or our support team.

4. Schools and staff

A school's owners decide who joins the school in Chapta, which roles each staff member holds and what each role can see and do. Staff access a school only through the permissions their school grants them, and a school can change or remove that access at any time.

When you use Chapta on behalf of a school, you act for that school. The school is responsible for the records its staff enter and for having the right to collect and share the information it records about its students, staff and families.

5. Parents and guardians

A parent or guardian sees only the students their school has linked to their account. What you see, such as attendance, results, notices and fees, comes from the school, so please raise any question about a student's records with the school directly.

6. Your data

Schools own the data they record in Chapta. We process it on the school's behalf to provide the service, and we don't sell it.

Our privacy policy explains what information we collect, how we use it and the rights you have over it.

7. Acceptable use

When you use Chapta, you agree not to:

• Access a school, student or account you haven't been given access to
• Enter information you know to be false, or that you have no right to share
• Use Chapta to harass, threaten or harm anyone, or to send unsolicited messages
• Upload anything unlawful, or anything that infringes someone else's rights
• Probe, disrupt or overload Chapta, or try to get around its security or access controls
• Copy, resell or reverse engineer Chapta, except where the law allows it

If you find a security issue, please report it to security@chapta.tech rather than testing it further.

8. Working offline

Chapta keeps a copy of your school's data on each device so that you can keep working without a connection. Changes you make offline are sent to Chapta when the device next connects. Until then, other devices won't see them, and anyone with access to an unlocked device may be able to see the data on it. Keep your devices locked and signed in only to accounts you trust.

9. Fees and payment

Schools pay for Chapta under the plan or quote they agree with us. Pricing, billing periods and payment terms are set out in that agreement. Parents don't pay Chapta to use the Chapta Parents app.

Fees that a school records or requests in Chapta are between the school and its families. Questions about school fees should go to the school.

10. Our service

We work to keep Chapta available, secure and accurate, and we keep improving it. That means features may change over time. We may also need to pause Chapta for maintenance, and we'll try to give notice when we can.

Chapta is provided "as is". To the extent the law allows, we don't promise that it will be uninterrupted or error free, and we aren't liable for indirect or consequential losses, or for losses caused by records a school or its staff enter.

11. Suspension and closing your account

You can stop using Chapta at any time. A school can remove a staff member or parent from the school, and you can ask us to delete your account.

We may suspend or close an account that breaks this agreement, puts other users or their data at risk, or where the law requires us to. Where it's appropriate, we'll tell you why first.

12. Changes to this agreement

We may update this agreement as Chapta changes. We'll change the date at the top of this page when we do, and tell you in Chapta or by email about any important change before it takes effect. If you keep using Chapta after that, you accept the updated agreement.

13. Governing law

This agreement is governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over any dispute about it.

14. Contact us

If you have a question about this agreement, email us at support@chapta.tech.